Help centre
FAQ
Answers to common questions about ordering, freshness, custom cupcakes, and delivery across Melbourne.
Still stuck? Email info@thecupcakedesire.com.au or call 03 9705 0051.
FAQ
Our cupcakes can be kept at room temperature or in the fridge should you prefer.
You will receive an email receipt and order confirmation from us confirming your order has been processed within a few minutes of placing your order.
Yes.
Please go to our corporate page and complete the form. Alternatively just send us an email info@thecupcakedesire.com.au and one of our team members will give you a call to discuss your enquiry and to work out the best price for you.
Order by 12 noon for next-weekday delivery, generally 9am to 3pm. Cakes need 3 days’ notice. Larger or custom orders may need longer.
Yes, we cater for themed occasions, give us a call on 03 9705 0051 or send us an email info@thecupcakedesire.com.au and we will be happy to discuss your requirements. Check our Facebook and Instagram pages to see some of our recent work.
Some of our flavors do contain nuts and therefore our products have been made in an environment where nuts are present.
Yes! We can work with you to create the perfect cupcakes for your event or celebration! Get in touch with our cupcakes team on info@thecupcakedesire.com.au to talk about your order.
You can place your order 12 months in advance but we do require minimum 3 days’ notice for any delivery order.
Delivery related FAQs
Yes, we do deliver cupcakes to all Metro areas in Melbourne except on Sat, Sun and Public holidays. You can place order to be delivered on Friday if your occasion is on Saturday.
Deliveries are generally made between 9:00am and 3:00pm.
In the event that the goods are dispatched and the recipient is not available to accept delivery, goods will be left on doorstep. Cupcakes Desire take no responsibility for goods after first attempt of delivery has been made.
No. As our products are freshly baked and perishable, full payment is required before baking and dispatch.
While we don’t offer live tracking, you’re welcome to call us for an estimated delivery time.
Order by 12 noon for next-weekday delivery, generally 9am to 3pm. Book as early as you can. Delivery is on weekdays only.
Metro Melbourne delivery $0 to $20 by suburb, free over $100. Outside Metro by quote.
No. We deliver on weekdays only. We do not deliver on Saturdays, Sundays, or public holidays. If your occasion is on a Saturday, you can order for Friday delivery so your box is ready for the weekend.
This is extremely rare. However, please contact us immediately if you experience any delay so we can assist promptly.
Please email us a photo of the order as soon as possible, and we’ll respond quickly to resolve the issue.
Yes, specific delivery times can be arranged upon request by calling us. An additional charge may apply.
Our entire range of cakes and cupcakes is available and eligible for delivery.
Our drivers will usually call the recipient or the purchaser upon arrival to discuss the best option. If no contact can be made, the order will be left at the premises.
Cakes need 3 days’ notice. Custom cupcakes can often be arranged with shorter notice. Please contact us to discuss availability and any extra charges.
Yes. Every flavour has an eggless alternative. For eggless bakes, the egg is replaced by oil and water. Made in a shared kitchen that also handles nuts, gluten, dairy, eggs, soy and sesame, so not suitable for severe allergies or coeliac disease. For other dietary questions, please contact us before ordering.
Small wedding packages start from $300. Enquire with your date and guest numbers and we will confirm a quote.